TERMS OF SERVICE

Last updated: 11 August 2026

OVERVIEW

Welcome to Sortlio.

The terms “we”, “us” and “our” refer to Sortlio. Sortlio operates this store and website, including all related information, content, features, tools, digital products and services made available through the website (the “Services”).

Sortlio is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced within them, describe your rights and responsibilities when you access our website, purchase our digital products or otherwise use our Services.

Please read these Terms carefully before using our website or purchasing a product.

By accessing or using our Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, you should not use the Services.

Nothing in these Terms affects any statutory rights you may have under applicable consumer law.

SECTION 1 – ACCESS AND ACCOUNT

By using the Services, you confirm that you are legally capable of entering into a binding contract in your jurisdiction.

When browsing our store or purchasing a product, you may be asked to provide information including your name, email address, billing information and payment details.

You agree that the information you provide is accurate, current and complete.

If you create an account, you are responsible for maintaining the confidentiality and security of your account credentials and for activity carried out through your account.

SECTION 2 – OUR DIGITAL PRODUCTS

Sortlio sells downloadable digital products, which may include Excel spreadsheets, business management systems, templates, dashboards, trackers and related digital materials.

No physical product will be shipped unless a product listing expressly states otherwise.

We make reasonable efforts to ensure that product descriptions, screenshots, previews and other information accurately represent our digital products.

However, the appearance of a product may vary depending on your device, operating system, software version, screen settings and other technical factors.

Before purchasing, you are responsible for reviewing the product description, compatibility information and any stated software requirements.

We may modify, update or discontinue products at any time. Any such changes will not affect rights that have already arisen in relation to purchases you have made.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase a digital product from Sortlio.

An order is accepted once payment has been successfully processed and we provide confirmation of the purchase.

Please review your order carefully before completing your purchase.

Digital products are intended for use in accordance with our Licence & Usage Policy and must not be resold, redistributed or shared except where expressly permitted.

Refunds, cancellations and remedies are governed by our Refund / Digital Products Policy and applicable consumer law.

SECTION 4 – PRICES AND PAYMENT

Prices are displayed on our website and may change from time to time.

The price applicable to your purchase will be the price displayed when you place your order, subject to any applicable taxes or charges disclosed before checkout.

You agree to provide accurate and complete payment and billing information.

You confirm that you are authorised to use the payment method provided when placing your order.

Payments are processed through Shopify and/or third-party payment providers. We do not directly store full payment-card details where those details are processed by our payment providers.

SECTION 5 – DIGITAL DELIVERY

Sortlio sells digital products. No physical product is shipped unless expressly stated otherwise on the relevant product page.

Digital products are generally made available electronically following successful payment.

Where automatic delivery is enabled, you may receive access through a download link, email, order confirmation page or another electronic delivery method.

You are responsible for providing a valid email address and ensuring that you can access the email account used when placing your order.

If you experience difficulty accessing or downloading your purchase, please contact us at support@sortlio.store.

Delivery times may occasionally be affected by technical issues, payment verification, third-party service interruptions or circumstances outside our reasonable control.

SECTION 6 – DIGITAL CONTENT AND CANCELLATION RIGHTS

Where applicable law provides a cancellation or cooling-off period for digital content, you may be asked at checkout to expressly consent to the immediate supply of the digital content and acknowledge that your right to cancel may be lost once supply or downloading begins.

Where you have provided the required consent and acknowledgement and the digital content has been supplied, your statutory cancellation right may no longer apply.

This does not affect any statutory rights or remedies you may have where digital content is faulty, not as described or otherwise does not conform to applicable consumer law.

Please review our Refund / Digital Products Policy before purchasing.

SECTION 7 – LICENCE AND PERMITTED USE

Purchasing a Sortlio digital product gives you a licence to use that product in accordance with our Licence & Usage Policy.

Unless expressly stated otherwise on a product page, purchasing a product does not transfer ownership of Sortlio’s intellectual property rights to you.

You may use purchased products for the personal or business purposes permitted by the applicable licence.

You may not resell, redistribute, share, sublicense or make our digital products available to third parties except where expressly permitted in writing.

Please review our Licence & Usage Policy for full details.

SECTION 8 – INTELLECTUAL PROPERTY

The Services and Sortlio’s original digital products, including applicable original content, spreadsheet structures, designs, branding, graphics, instructions, templates and supporting materials, are owned by Sortlio or the relevant rights holder and are protected by applicable intellectual property laws.

You must not reproduce, redistribute, sell, publish or commercially exploit our protected material except as permitted under the applicable licence or by law.

Purchasing a digital product does not transfer ownership of the underlying intellectual property.

All rights not expressly granted are reserved.

SECTION 9 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to tools, applications or services supplied by third parties.

We do not necessarily control these third-party services and cannot guarantee their continued availability, functionality or suitability.

Your use of third-party tools may also be subject to the relevant third party’s terms and privacy policies.

SECTION 10 – THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

We are not responsible for the content, availability, security or practices of third-party websites.

If you choose to access a third-party website or purchase products or services from a third party, you should review that party’s applicable terms and policies.

SECTION 11 – RELATIONSHIP WITH SHOPIFY

Sortlio is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Sortlio.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Sortlio, including any injury, damage, or loss resulting from purchased products and services.

You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Sortlio, to the extent permitted by applicable law.

SECTION 12 – PRIVACY

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Because our store is hosted by Shopify, Shopify may collect and process personal information relating to your access to and use of the Services in order to provide its services.

Information may also be shared with service providers involved in areas such as payment processing, digital product delivery, analytics and other functions necessary to operate the store.

Please review our Privacy Policy for further information.

SECTION 13 – FEEDBACK

If you voluntarily submit reviews, suggestions, comments, ideas or other feedback relating to our products or Services (“Feedback”), you grant us permission to use that Feedback for legitimate business purposes, including improving and promoting our products and Services, subject to applicable law.

You confirm that you have the right to submit the Feedback and that it does not unlawfully infringe the rights of another person.

We reserve the right to remove Feedback from our website where we reasonably believe it is unlawful, fraudulent, abusive or infringes another person’s rights.

SECTION 14 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, availability or other information.

We reserve the right to correct errors and update information where appropriate.

Where an error affects an order you have already placed, we will act in accordance with applicable consumer law.

SECTION 15 – PROHIBITED USES

You may use the Services only for lawful purposes.

You must not use the Services to:

• violate applicable laws or regulations;

• infringe our intellectual property rights or those of another person;

• distribute malicious software, viruses or harmful code;

• attempt to gain unauthorised access to the Services;

• collect personal information unlawfully;

• engage in fraud, phishing, spam or other malicious activity;

• interfere with the security or proper operation of the Services;

• resell, redistribute or unlawfully reproduce our digital products; or

• use our products or Services in a manner prohibited by our Licence & Usage Policy.

We may restrict or terminate access where we reasonably believe these Terms have been materially violated, subject to applicable law.

SECTION 16 – TERMINATION

We may suspend or terminate access to all or part of the Services where reasonably necessary, including where these Terms have been materially breached or where required for security, legal or operational reasons.

Termination does not affect rights or obligations that arose before termination.

Provisions that by their nature are intended to continue after termination, including intellectual property and applicable limitations of liability, will continue to apply.

SECTION 17 – WARRANTIES AND DIGITAL CONTENT

We aim to provide digital products that conform to their descriptions and function as reasonably expected based on the information provided before purchase.

However, we cannot guarantee that our digital products will be compatible with every device, operating system, software version or third-party application unless such compatibility is expressly stated.

Our products are business-management tools and templates. Unless expressly stated otherwise, they do not constitute legal, tax, accounting, financial or other regulated professional advice.

Nothing in these Terms excludes or restricts any guarantee, right or remedy that cannot lawfully be excluded under applicable consumer law.

SECTION 18 – LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude or restrict your statutory consumer rights or any liability that cannot legally be excluded.

Subject to those rights and restrictions, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or losses resulting from circumstances outside our reasonable control.

If you use a product for business purposes, you remain responsible for reviewing the information entered into the product, maintaining appropriate backups and making your own business decisions.

SECTION 19 – INDEMNITY

Where you use the Services in the course of a business, you agree to be responsible for losses reasonably incurred by Sortlio as a direct result of your unlawful use of the Services, infringement of another person’s rights or material breach of these Terms, to the extent permitted by applicable law.

Nothing in this section limits rights or protections that apply to consumers under applicable law.

SECTION 20 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed only to the extent necessary.

The remaining provisions will continue to apply.

SECTION 21 – WAIVER AND ENTIRE AGREEMENT

If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.

These Terms, together with the policies and terms expressly incorporated by reference, constitute the agreement governing your use of the Services and purchases from Sortlio, subject to any rights provided by applicable law.

SECTION 22 – ASSIGNMENT

You may not transfer your rights or obligations under these Terms to another person without our consent where such consent is reasonably required.

We may transfer our rights or obligations where permitted by law, provided that doing so does not reduce your rights under these Terms or applicable consumer law.

SECTION 23 – GOVERNING LAW

These Terms and any contract between you and Sortlio are governed by the laws applicable to Sortlio’s place of establishment in the United Kingdom, subject to any mandatory consumer protections that apply in the country where you live.

If you are a consumer, nothing in this section deprives you of any mandatory rights or protections available to you under applicable law.

SECTION 24 – HEADINGS

Headings are included for convenience only and do not affect the interpretation of these Terms.

SECTION 25 – CHANGES TO THESE TERMS

We may update these Terms from time to time, including to reflect changes to our Services, products, business practices or applicable laws.

The latest version will be published on our website with an updated revision date.

Changes will not retrospectively remove rights that you have already acquired under applicable law.

SECTION 26 – CONTACT INFORMATION

Questions about these Terms of Service can be sent to:

Sortlio
Email: support@sortlio.store
Business address: Bowen Suite, The Globe Centre, 1 St James Square, Accrington, BB5 0RE