Refund policy
Return & Refund Policy
At Sortlio, we take pride in providing high-quality digital business management systems. As our products are supplied as downloadable digital files, different cancellation and refund rules may apply compared with physical products.
Digital Products
All products sold by Sortlio are digital downloads. No physical items are shipped.
Where applicable, you will be asked to consent to the immediate supply of your digital content and acknowledge that your 14-day right to cancel will be lost once the supply of the digital content begins.
Once digital content has been supplied following your consent and acknowledgement, refunds are generally not available unless required under applicable consumer law.
This does not affect your statutory rights.
Exceptions
Please contact us if:
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You were charged more than once for the same purchase.
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You did not receive your digital product due to a technical issue.
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You received the wrong digital product.
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The product is faulty or significantly different from its description.
Where required by applicable consumer law, we will provide an appropriate solution, which may include resolving the issue, providing a replacement, offering a price reduction or issuing a refund.
If you experience any issues with your purchase, please contact us and we will do our best to resolve the matter as quickly as possible.
Contact Us
If you have any questions regarding your purchase or require support, please contact us using the contact form on our website or email us at: